Due to Covid, some of our validation and sign-up centres are closed including the Council’s Customer Service Centre. You can currently collect cards from The Coventry Transport Museum only and not validate. CV Life centres are currently open for collections and validations.

To validate your account or give proof of address or benefits email [email protected]

To start benefitting from your Go CV or Go CV+ discount, you must have your account validated.

If you are the person named on your Council Tax bill, your account will automatically be validated online. Other members in your family who are over 16 will need to validate their accounts by proving their address.

You can see if anything needs validating if you log into your account. This could be proving where you live or that you are in receipt of a benefit that would get you the larger Go CV+ discount.

If you or a member of your family group receives a qualifying benefit, you must take proof of this to one of the sign-up centres below to validate it to have the extra Go CV + discount added to your account. This will need to be proved annually. If you don’t, you will pay the standard Go CV price.

To validate your account or help with registration, you can go to:

If you do not validate your details, your Go CV card will stop working until you provide this information.